FAQs

-What is the current turn around time? I currently have a 1 week turn around time, but I strive to get orders shipped as quickly as possible. However, during big sales I do extend my turn around to approximately 2-3 weeks but I still work as quickly as possible to get all orders mailed out. 

-Can I change my order after its been placed? Unfortunately I can not make changes to orders once they have been placed. This includes changing items or canceling/refunding items, adding to an existing order to qualify for free shipping, or changing the hardware selection. So please review your cart carefully before checkout!

-What is the best way to contact you? If you have any questions please shoot me an email at lauraleedesigns108@gmail.com or shoot me a message on facebook. 

-Do you combine orders? I do automatically combine orders when possible and refund $3 of the shipping overage on additional orders when I process the orders. 

-Do you offer free shipping? I do offer free shipping! Orders of $40+ (after discounts, not including shipping) will qualify for free shipping. This has to be in one order and you have to select the free shipping option at checkout. During large sales the free shipping option is not available.

-Do you hold orders? Generally no. Occasionally I will for certain things and I announce this in the facebook VIP group. I strive to ship asap so you can get your items as quickly as possible. 

-What is the Facebook VIP group? The VIP group is where I can easily communicate sales, specials, have bow lot sales (lots of bows at cheap prices!), and show sneak peeks of new items. It's also where you can find all the photos for upcoming drops and drop details. Plus you get a special coupon code for being a VIP and you also get a 5 minute head start to shop on drop nights.  https://www.facebook.com/groups/LauraLeeDesignsVIP/

-When are drops? Drops are typically every other week, on Fridays at 9pm EST. There are a few exceptions so please join the Facebook VIP group to stay in the know! 

-Where can we find you on social media? Instagram: LauraLeeDesigns108 Facebook: https://www.facebook.com/LauraLeeDesigns108/

-How long do you guarantee your items? I guarantee my items for 30 days after you receive them. After this time I can not replace or repair items free of charge. However, if there is an issue please send me an email and I can repair for a small fee if possible. I take great pride in assembling my items and strive to offer only the highest quality items.

-Do you accept returns? No I do not. Due to the nature of the items I can not accept returns due to hygiene issues. 

-Do you do custom orders? On occasion. Some periods are extremely hectic and I'm unable to. Send me an email and we can work from there.